Poonjar
Thekkekara Grama Panchayat

Panchayat-Level Grievance Redressal Committee

A Panchayat-Level Grievance Redressal Committee functions at the Grama Panchayat level to ensure that complaints relating to Panchayat services are addressed efficiently and within the prescribed time frame.

Objectives

• Receive and examine complaints from the public.
• Improve the delivery of Panchayat services.
• Ensure transparency and accountability in administration.
• Resolve complaints within the prescribed time frame.

Major Responsibilities

• Register and properly document complaints.
• Seek reports from the concerned officials.
• Recommend appropriate action based on the nature of the complaint.
• Keep the complainant informed about the progress of the proceedings.
• Identify recurring issues and recommend suitable corrective measures.

Modes of Submitting Complaints

Complaints may be submitted through:

• Direct submission at the Panchayat Office
• Written application
• Complaint Box
• E-mail, where available
• Online grievance redressal system, where available

Areas Covered by the Grievance Mechanism

Complaints may relate to:

• Drinking water
• Sanitation
• Street lighting
• Roads
• Tax-related matters
• Welfare schemes
• Licence and certificate services
• Other Panchayat services

Appeal Mechanism

If the complainant is not satisfied with the grievance redressal process or the action taken, an appeal may be submitted to the appropriate higher authority, as applicable.