Citizen Charter
Citizen Charter 2026–27
Introduction
The objective of Poonjar Thekkekkara Grama Panchayat is to provide timely, transparent, and efficient services to the public. This Citizen Charter provides information on the various services available from the Panchayat Office and the time limits for obtaining these services.
Mission of the Panchayat
- To ensure a people-oriented and transparent system of governance.
- To implement basic infrastructure development.
- To effectively implement social justice and welfare programmes.
- To ensure sanitation, healthcare, and environmental protection.
Major Services Available to Citizens
| Sl. No. | Service | Time Limit |
|---|---|---|
| 1 | Birth Registration Certificate | 3 working days |
| 2 | Death Registration Certificate | 3 working days |
| 3 | Marriage Registration Certificate | 7 working days |
| 4 | Building Construction Permit | Within the time limit prescribed under the applicable rules |
| 5 | Services relating to the Employment Guarantee Scheme | 15 days |
| 6 | Acceptance of Social Security Pension Applications | Same day |
| 7 | Issuance of Tax Payment Receipt | Immediately |
| 8 | Acceptance of Right to Information Applications | Same day |
| 9 | Receipt and Registration of Complaints | Same day |
| 10 | Ownership Certificate | 7 days |
Rights of Citizens
Citizens have the right to:
- Receive services within the prescribed time limit.
- Obtain information.
- Submit complaints and grievances.
- Receive services without discrimination.
- Receive transparent and accountable public services.
Responsibilities of Citizens
Citizens are expected to:
- Submit applications with accurate and complete information.
- Pay taxes and fees within the prescribed time.
- Protect public property.
- Cooperate with sanitation and cleanliness activities.
- Participate in the development activities of the Panchayat.
Grievance Redressal Mechanism
Secretary
Poonjar Thekkekkara Grama Panchayat
Complaints may be submitted through:
- Direct submission at the Panchayat Office
- Written complaint
- Complaint Box
Upon receipt of a complaint, it will be examined and necessary action will be taken within the prescribed time limit.
Office Working Hours
Monday to Saturday, excluding public holidays
10:00 AM to 5:00 PM
Pledge
“Public service is our mission. Poonjar Thekkekkara Grama Panchayat is committed to providing transparent, efficient, and citizen-friendly services.”